KYC stands for Know Your Customer. It is the identity check every player completes before withdrawing funds. It confirms the person behind an account is who they claim to be.
| Document | When it is needed |
|---|---|
| Passport colour copy (first two pages, plus residency stamp if applicable) | Primary identity document |
| National ID card colour copy | Alternative to a passport |
| Driving licence copy | On request, as extra identity proof |
| Recent utility bill | On request, as proof of address |
KYC stands for Know Your Customer. It is the identity check every player completes before withdrawing funds. It confirms the person behind an account is who they claim to be. This page covers the documents we ask for. It also covers the phone and video verification options, and what can happen if verification is skipped.
Most players only need one primary document. A couple of extra items may be requested afterward. This usually depends on your situation.
| Document | When it is needed |
|---|---|
| Passport colour copy (first two pages, plus residency stamp if applicable) | Primary identity document |
| National ID card colour copy | Alternative to a passport |
| Driving licence copy | On request, as extra identity proof |
| Recent utility bill | On request, as proof of address |
Keep a clear colour copy of your passport or ID card ready. This speeds up the whole check. The driving licence and utility bill only matter if we ask for extra proof. That happens on top of your main document.
Confirming your phone number is part of setting up your account. It happens during registration, or shortly afterward. This step confirms the contact details on file are genuinely yours. It takes far less time than document review.
Players can choose a video verification call instead of uploading paperwork. One of our representatives handles the call. It is a live conversation, not a document scan. It confirms your identity in real time.
Both routes lead to the same result: an account cleared for withdrawals. Pick whichever option suits you better.
Verification is not required before you deposit or play. It becomes essential the moment you want to withdraw. Most players follow this general order:
Finish this step early. Do not wait until you decide to withdraw. That way a first payout request never sits behind a document review that could already be done. See our payments guide for how withdrawals connect to this step.
Playing for a while on an unverified account carries real risk. That risk disappears once the check is done. Submit your documents, or book a video call, soon after registering. This removes the risk before it matters.
Verification is not a formality. Bets and spins placed on an account can be voided if the identity check fails. Connected deposits may also be reversed. The account itself can face restrictions too.
Treat verification as an early task. Do not rush through it right before a withdrawal. A verified account from the start carries no risk of voided activity later.
A passport colour copy (first two pages, plus a residency stamp if applicable) or a national ID card. A driving licence or utility bill may be requested on top when needed.
Yes. Confirming your phone number is part of registration. It happens during or shortly after sign-up.
Yes, through the video verification option. It replaces document upload with a live conversation.
Bets or spins on the account can be voided. Deposits may be reversed, and the account can face restrictions.
As early as possible. Ideally right after registering, so it is already finished by the time you want to withdraw.
